Customer Service Policy
Rise Technical Recruitment Ltd is a member of the Recruitment and Employment Confederation (REC) and adheres to their Code of Professional Practice.
Rise Technical is committed to providing our clients with a high quality bespoke engineering recruitment solution. Our service level agreement means our engineering recruitment consultants will:
- Understand your requirement.
- Manage the process quickly and efficiently.
- Be highly skilled and knowledgeable in engineering recruitment.
- Be positive, honest and helpful in solving any problems.
- Offer full support throughout the recruitment process from start to finish.
- Build a progressive long term relationship
- Provide a great service
Rise Technical Recruitment will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within agreed timescales. Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.
As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation’s Code of Professional Practice; and that they are consistently applied to all our customers.
Rise Technical Recruitment seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Yvonne Evans (Office Manager) in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; copies are available from our offices.
Access to Information
We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting the Managing Director.
Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.
How to Contact Us
By telephone: 0117 910 7383
In writing: Rise Technical Recruitment Ltd, 1st Floor, 33 Colston, Colston Avenue, Bristol, BS1 4UA.